Quality Policy

Quality Policy

 

We, at UR GROUP, the Management of Skin Pigmentation Treatment Clinic Services shall be committed to :

  • Consistently exceeding our customer’s expectations on quality of services

  • Continual improvement of quality management system to achieve customers’ satisfaction

  • Complying with ISO 9001 Quality Management Systems and applicable requirements

Quality Objectives

 

  • Minimum 90% of responded customers give 4 marks and above for satisfaction rate monthly

  • Less than 5% of responded customers give 2 or 1 mark for satisfaction rate monthly

  • Minimum 80% assessment passing mark for Light Therapy Consultant and Therapist monthly

品质策略

 

UR GROUP 光疗祛斑诊所的管理主要致力于：

  • 持续超越顾客对服务质量的期望

  • 持续提高品质管理，以达到顾客满意度

  • 严格遵守ISO 9001 品质管理系统与要求

品质目标

 

  • 每月90％的顾客反馈至少4分或以上

  • 每月少于5％的顾客反馈2分或以下

  • 光疗顾问与光疗师的月度考核及格率为80分或以上